Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
We want to make sure you’re 100% satisfied with your purchases, if you are not happy for any reason, email your request to email@example.com and return your item within 30 days of delivery for a full refund.
Please ensure you use a trackable shipping service or purchasing shipping insurance.
We are not responsible for any lost return package, and will not process any refund if we do not receive the return package. Please note that CATNOVAA Store isn’t responsible for the shipping fees
Without email notification to customer service or if 30 days have gone by, unfortunately, we can’t process any refund.
To be eligible for a return:
Your item must be unused and in the same condition that you received it. It must also be in the original packaging with the receipt or proof of purchase.
- Customized items (e.g. engraved items)
- Final sale items
- Gift cards
- Coupon discounts
Refunds (if applicable) :
Upon receipt of items, the credit or debit card originally used for the purchase will be credited with the cost of the goods minus the delivery charges (exceptions may apply). We will process your refund within 3 business days of receipt. Your credit card company may take 3-20 working days to credit your account.
Late or missing refunds (if applicable)
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org